Airport service quality drivers of passenger satisfaction

Request PDF | Airport service quality drivers of passenger satisfaction | Purpose ‐ Considering the complexity of the airport industry service palette, it Estimated Reading Time: 8 mins.  · Airport service quality drivers of passenger satisfaction. Vanja Bogicevic, Wan Yang, Anil Bilgihan, Milos Bujisic. Vanja Bogicevic (Graduate Student and Graduate Assistant at the College of Hospitality and Technology Leadership, University of Cited by: Practical implications ‐ The study findings provide insight on predominant satisfiers, dissastisfiers and performance factors of airport service quality from passengers' perspectives. Airport management teams may use the study results to renovate airport facility and improve service quality. Originality/value ‐ To the best of the authors' knowledge, this study is the first to utilize .

Airport, Service Quality, Passenger Satisfaction, Passenger Expectation, Theoretical Framework INTRODUCTION. Air transportation is growing fast due to rise of low cost carriers. People are more likely to travel with air transport because flight fees are cheaper than it used to be. Airport service quality drivers of passenger satisfaction Airport service quality drivers of passenger satisfaction Vanja Bogicevic; Wan Yang; Anil Bilgihan; Milos Bujisic Graduate Student and Purpose – Considering the complexity of the airport industry service palette, it is important to identify Graduate Assistant and which air travel factors are distractors and which. Airport service quality drivers of passenger satisfaction Vanja Bogicevic, Wan Yang, Anil Bilgihan and Milos Bujisic Vanja Bogicevic is Abstract Graduate Student and Purpose – Considering the complexity of the airport industry service palette, it is important to identify Graduate Assistant and which air travel factors are distractors and which factors are enhancers of passenger satisfaction.

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